The Firm
Comprehensive Disability Access Consulting Services in Malaysia – Sydney Access Consultants (Malaysia) PLT
Sydney Access Consultants (Malaysia) PLT is your trusted partner for expert disability access consulting, universal design, and accessibility solutions across Malaysia. As a Kuala Lumpur-based firm with international expertise (linked to our Australian parent company), we help developers, architects, building owners, local authorities, businesses, and institutions create inclusive, compliant, and user-friendly built environments that align with MS 1184:2014 (Code of Practice for Universal Design and Accessibility in the Built Environment), the Persons with Disabilities Act 2008, and Uniform Building By-Laws (UBBL) By-Law 34A.
We specialize in removing barriers, promoting equity, and supporting Malaysia's vision for livable, age-friendly, and barrier-free cities in areas like Kuala Lumpur, Penang, Johor Bahru, and beyond.
Sydney Access Consultants (Malaysia) PLT Level 6, Menara Darussalam, 12 Jalan Pinang, Kuala Lumpur City Centre, 50450 Kuala Lumpur
Phone: +60 3-2779 7117 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Visit accessconsultants.asia for more details, or explore our Australian expertise at sydneyaccessconsultants.com.au.
Disability Access Advice & Consulting Services in Malaysia
We provide tailored disability access advice and practical solutions for diverse sectors and building types:
- Public Buildings and Community Facilities — Ensuring mosques, community halls, parks, and government offices are fully accessible
- Access to the Workplace — Inclusive office designs, factories, and commercial spaces for employees with disabilities
- Aged Care Facilities & Senior Living — Retirement homes, nursing facilities, and housing with care for Malaysia's growing ageing population
- Access to Education — Barrier-free schools, universities, and training centres
- Access to Transport and Infrastructure — Stations, bus stops, airports, and pedestrian pathways
- Access to Tourist Attractions — Hotels, heritage sites, theme parks, and cultural venues that welcome all visitors
- Accessing Your Business Services — Retail shops, restaurants, banks, and service outlets compliant and welcoming
- Access to Public Services — Government offices, hospitals, clinics, and civic buildings
- Accessible Streetscapes — Sidewalks, tactile paving (TGSI), crossings, and urban public realms
- Making Apartments Livable — Multi-storey residential developments with inclusive features for families and seniors
- Is Your Hotel Accommodation Really Accessible? — Hotel audits and upgrades for tourism and business travellers
- Planning Your Medical Clinic for Access — Clinics, hospitals, and healthcare facilities designed for patients and staff with diverse needs
Continuing Professional Development (CPD) Seminars & Training in Malaysia
We deliver accredited and practical CPD seminars and workshops for architects, developers, engineers, facility managers, and local authorities:
- Discourse on Making Our Cities More Accessible
- Access Awareness Training for Teams and Stakeholders
- Preparing Disability Access Plans and Strategies
- Interpreting the Disability Standards – A Practical Approach for Architects and Developers
- Making Cities Livable: Inclusive Urban Planning
- Designing an Environment for Seniors' Living
- Retirement Resorts and Aged Care Design
- Common Access Mistakes and How to Overcome Them
- How to Use Tactile Ground Surface Indicators (TGSI) Effectively
These sessions build awareness, ensure compliance, and equip professionals to integrate universal design from concept to completion.
Architectural Documentation & Specialized Services
Leveraging BIM expertise from the Australian construction industry and local knowledge, we offer:
- BIM Services — Accessible modelling and documentation for seamless integration
- Housing with Care Facilities — Specialized designs for supported living
- Workplaces for All — Inclusive commercial and industrial environments
- Housing Diversity to Meet the Growth of an Ageing Population — Adaptable homes for multi-generational and senior needs
- Step-Free Urban Growth — Planning barrier-free developments and retrofits
- Smart Cities Strategies — Incorporating accessibility into urban tech and planning
Additional High-Value Services for the Malaysian Market
To address local needs and emerging demands in Malaysia's built environment:
- Full Accessibility Audits & Appraisals — Comprehensive on-site assessments with detailed reports and prioritized recommendations
- Compliance Certification & Reporting — Expert verification for local council approvals, development orders, and project handovers
- Performance-Based & Alternative Solutions — Flexible designs for heritage sites, challenging sites, or retrofits while meeting standards
- Specialist Disability Accommodation (SDA) Design Advice — Adapted from international frameworks, tailored for Malaysian aged care and disability housing
- Project Management & Construction Oversight — Ensuring accessibility features are built correctly on-site
- Expert Witness & Advisory Reports — For disputes, planning appeals, or legal compliance
- Inclusive Playground & Public Space Design — Child-friendly, disability-inclusive outdoor areas (inspired by emerging Malaysian initiatives)
- Mosque & Religious Facility Accessibility Consulting — Practical upgrades aligned with MS 1184 and cultural sensitivity
Whether you're a developer aiming for compliance, an architect seeking CPD credits, a business owner upgrading facilities, or a local authority planning inclusive urban projects, Sydney Access Consultants (Malaysia) PLT delivers cost-effective, innovative, and compliant solutions.
Contact us today to discuss your project—let's build a more accessible, inclusive Malaysia together!
Phone: +60 3-2779 7117 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Sydney Access Consultants (Malaysia) PLT – Leaders in disability access consulting Malaysia, universal design Malaysia, accessibility audits Malaysia, and inclusive built environment solutions.
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DISCLAIMER
Neither the authors, the editors, Sydney Access Consultants (Malaysia) PLT or any associated persons give any warranties, either expressed or implied, with respect to the files contained in the Sydney Access Consultants (Malaysia) PLT site, including but not limited to any warranty of merchantability, fitness for a particular purpose, nor warranty against infringement.
Neither the authors, the editors, Sydney Access Consultants (Malaysia) PLT or any associated persons shall be liable for any claims or damages whatsoever, including property damage, personal injury, intellectual property infringement, loss of profits, or interruption of business, or for any special, consequential or incidental damages however caused, whether from the use of these data or any files created with them.
Sydney Access Consultants (Malaysia) PLT
Level 6, Menara Darussalam, 12 Jalan Pinang, Kuala Lumpur City Centre, 50450 Kuala Lumpur
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Privacy Statement & Policy
Sydney Access Consultants (Malaysia) Plt provide access services to private and public sector organisations and are committed to upholding our obligations under any agreed terms and pursuant to the law. Often we are required to gain access to occupied dwellings and with whom we have no agreement. Our privacy policy graciously extends to them to the full extent possible, subject to law.
If you have any questions or comments or if you wish to complain about how we handled personal information about you, please contact the Principal, Gary Finn on +60 1800 818 943.
Policy Details
Sydney Access Consultants (Malaysia) Plt understands that you value your privacy and wish to have your personal information kept secure. For these reasons, Sydney Access Consultants (Malaysia) Plt places a high priority on the security of information we hold. We have developed this policy to inform you of how we manage your personal information and maintain its integrity and security.
We are bound by the Malaysian Personal Data Protection Act 2010 and must comply with its implementing regulations. You can find more information about the Act and the regulations on www.agc.gov.my
While we believe in keeping your personal information highly secure, we also believe that you have the right to be informed about how we deal with that information. If on reading this policy you are unclear on any of the matters or simply want more information, please contact us on the telephone number or addresses provided below.
Our Services include architecture, inspection, design, Access Audits, advice and other associated products and services for government, residential and commercial property markets.
Did you receive email from us?
Our email marketing is permission based. If you received a mailing from us, our records indicate that (a) you have expressly shared this address for the purpose of receiving information in the future ("opt-in"), or (b) you have registered or purchased or otherwise have an existing relationship with us. We respect your time and attention by controlling the frequency of our mailings.
If you believe you have received unwanted, unsolicited email sent via this system or purporting to be sent via this system, please forward a copy of that email with your comments to This email address is being protected from spambots. You need JavaScript enabled to view it. for review.
Use of Web Beacons
When we send you emails, we may include a web beacon to allow us to determine the number of people who open our emails. When you click on a link in an email, we may record this individual response to allow us to customize our offerings to you. Web beacons collect only limited information, such as a cookie identifier, time and date of a page being viewed, and a description of the page on which the Web Beacon resides (the URL).
Web Beacons can be refused when delivered via email. If you do not wish to receive Web Beacons via email, you will need to disable HTML images or refuse HTML (select Text only) emails via your email software.
Collecting Personal Information
We aim to collect personal information only if it is relevant and necessary to providing the service or product you have requested from Sydney Access Consultants (Malaysia) Plt.
In general you can assume that we collect and hold the following information:
- Name
- Home address
- Property address
- Email address
- Telephone and fax number
- Organisation Membership and Concession details, only where relevant
- Other information to verify identity, such as date of birth
In most cases we will collect this information from you directly. However in some cases we may
purchase or receive information from list owners or managers. In both cases, our use of this information will follow the protocol set out below under ‘Purposes of Collection’.
Naturally we collect and hold a broad range of personal information gathered during the course of providing our Services. However as stated above, we strive to ensure that we collect and hold only that personal information which is relevant and necessary to your specific matters.
Sydney Access Consultants (Malaysia) Plt acknowledges that there is no obligation for you to provide us with personal information. However, if you choose not to provide Sydney Access Consultants (Malaysia) Plt with the personal details we require we may not be able to provide you with a full range of services.
Purposes of Collection
The primary purpose of the information we collect is to enable us to provide property related design, inspection, audit, Architecture and advice and other associated products and services.
We may also use the information for secondary purposes such as:
- to send newsletters to you
- to invite you to seminars or events
- to inform you of products that can be purchased from Sydney Access Consultants (Malaysia) Plt
- to inform you of developments at Sydney Access Consultants (Malaysia) Plt and other services that we can provide
- for other purposes related to the primary purpose.
- If we do use the information for any of the above secondary purposes, we will do so in accordance with the National Privacy Principles.
Third Parties
The following third parties may have access to personal information:
- IT technicians may have access when providing on-site support, although it is our practice for them to work under supervision and after having signed a Confidentiality Agreement
- file storage services
- auditors
- our contractor service providers
We will not otherwise disclose information about you unless:
- the disclosure is required by law;
- the disclosure is authorised by law; or
- you have consented to our disclosing the information about you for the purpose of your project.
Personal Information Quality
We aim to ensure that your personal information is accurate, complete and up to date. To assist us in this, you need to provide true, accurate, current and complete information about yourself as requested and properly update the information to us to keep it true, accurate, current and complete. When we communicate with you, we may ask you to re-confirm basic information such as name, address and contact details, in order to keep our records up-to-date.
If you believe that the information is inaccurate or incomplete, please contact us and we will use all reasonable effort to correct the information.
If a disagreement arises over the accuracy of information, Sydney Access Consultant’s Privacy Officer will mediate the situation. In the event that we do not believe the information to be incorrect, we will take reasonable steps to add a statement to the information claiming that we or you believe the information is not accurate, complete or up-to-date.
Securing Your Personal Information
We are committed to maintaining the security and confidentiality of the data you provide us and we will take all reasonable precautions to protect your personal information from unauthorised disclosure, use or alteration.
Personal information is secured by Sydney Access Consultants (Malaysia) Plt in numerous ways including the following:
Physical security
- premises are securely locked after hours and an alarm system is fitted
- access to the premises is available by mill key only
- a reception area restricts public access
- documents are stored in lockable filing cabinets, in areas not accessible to the public
Computer and network security
- access to all Sydney Access Consultants (Malaysia) Plt systems is controlled to ensure only authorised users can access our applications and databases
- unique authorised user identification codes and expirable passwords are used
- independent management and administration of system access controls is used
- audit trails and exception reports are generated automatically as a result of the modification of computer records
- firewall and other protections are used within Sydney Access Consultants (Malaysia) Plt networks to guard against unwanted or unauthorised access
- all electronic traffic within and across the network is vetted for virus infection or corruption
Our employees all sign confidentiality agreements as part of beginning employment at Sydney Access Consultants (Malaysia) Plt.
Accessing Your Personal Information
You have a limited right to access all personal information that we hold about you. In limited circumstances, we may refuse your request to access, in which case, we will give you a reason for that refusal.
We are not required to provide access where:
- denying access is required or authorised by law
- access would be unlawful
- access would pose a threat to someone’s life or health
- access would unreasonably impact upon someone else’s privacy
- the request is frivolous or vexatious
- the information relates to current or potential legal proceedings and is not accessible
- through legal discovery or would prejudice negotiations with you
- access would prejudice an investigation into unlawful activity
- access may prejudice a law enforcement body’s investigation
- access would damage the national security interests
Unless authorised in writing by an individual, or compelled by law or as necessary for the primary purpose or related secondary purpose, Sydney Access Consultants (Malaysia) Plt does not disclose an individual’s personal details to anyone other than the individual concerned. In order to ensure that this is done, we will need to validate your identity before discussing or disclosing your information.
The following information may need to be confirmed with you before releasing any information to you:
- name
- home address
- property address, if relevant
- telephone number
- any other information to verify against Sydney Access Consultants (Malaysia) Plt’s database to ensure identity, e.g. date of birth
Changes to this Statement
This Privacy Policy is not a static document; we may make changes to this Privacy Policy from time to time for any reason. We will publish these changes on our website.
Contacting Us
If you would like further information regarding this Privacy Policy, if you have concerns about the information that we currently hold about you, or any aspect of this Privacy Policy, please contact the Sydney Access Consultants (Malaysia) Plt Privacy Officer at:
Telephone: +60 3‑2779 7117
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Sydney Access Consultants (Malaysia) Plt Postal Address:
Sydney Access Consultants (Malaysia) PLT
Level 6, Menara Darussalam, 12 Jalan Pinang, Kuala Lumpur City Centre, 50450 Kuala Lumpur
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POLICY
This website is available for viewing by all members of the public.
All information in the Sydney Access Consultants site is produced by and for Sydney Access Consultants. Sydney Access Consultants will not knowingly publish information it does not believe to be true and accurate.
Where data or information is sourced from another individual or organisation, Sydney Access Consultants acknowledges that source and publishes the information in the belief that the sourcing individual or organisation has verified its accuracy.
The information supplied relates wholly to Sydney Access Consultants and the business environment within which Sydney Access Consultants operates. Sydney Access Consultants makes no references to other companies or organisations or their operating environments except where their use of Sydney Access Consultants services and expertise is discussed.
The information presented in the Sydney Access Consultants site is believed to be correct at the publishing date and Sydney Access Consultants reserves the right to adjust details as required. Information supplied on the Sydney Access Consultants site will be updated as soon as practicable after any change occurs.
Any information obtained as a result of submitting data to this site will not be knowingly traded or made available for sale or publication to any individual or organisation by Sydney Access Consultants.
COPYRIGHT
All images and text, with the exception of images and text where specifically annotated, are the copyright of Sydney Access Consultants and remain the intellectual property of Sydney Access Consultants.
Other images, where used, are displayed with the permission of their respective copyright owners and that source is acknowledged.
Images and text on the Sydney Access Consultants site may not be reproduced for any purpose without the express written permission of the respective copyright owners.
LIABILITY
Whilst every care is taken to ensure that the information provided on this site is true and accurate, users act on that information at their own risk. Sydney Access Consultants accepts no responsibility for the results of actions or responses by individuals or organisations to the information and data contained within the Sydney Access Consultants site.
Sydney Access Consultants and site management cannot be held liable for any loss resulting from the use of the information the Sydney Access Consultants site provides.
Information and data within the Sydney Access Consultants site may not be reproduced for commercial or any other use or for inclusion in other sites republications of any kind without the written approval of Sydney Access Consultants who is the copyright owner.
Sydney Access Consultants (Malaysia) PLT
Level 6, Menara Darussalam, 12 Jalan Pinang, Kuala Lumpur City Centre, 50450 Kuala Lumpur
Sydney Access Consultants (Malaysia) PLT
Level 6, Menara Darussalam, 12 Jalan Pinang, Kuala Lumpur City Centre, 50450 Kuala Lumpur
About Us – Sydney Access Consultants (Malaysia) PLT
At Sydney Access Consultants (Malaysia) PLT, we are a team of dedicated, registered architect professionals with specialist qualifications in access consulting and universal design. We help create more inclusive, barrier-free built environments across Malaysia — from Kuala Lumpur to Penang, Johor Bahru, and beyond — while drawing on proven international expertise.
Our work improves city accessibility, enhances architecture and interior design, delivers project management for accessible developments, and provides training and awareness seminars (including CPD sessions) for architects, developers, local authorities, and building owners.
We align every project with Malaysian standards — MS 1184:2014 (Code of Practice for Universal Design and Accessibility), the Persons with Disabilities Act 2008, and UBBL By-Law 34A — ensuring practical, compliant, and forward-thinking outcomes.
Why We Exist
Sydney Access Consultants (Malaysia) PLT is deeply committed to promoting and facilitating equitable access to the built environment for people living with disabilities (OKU), seniors, families, and everyone in our communities.
We achieve this by helping clients find practical, innovative, and cost-effective solutions to everyday access challenges — whether designing new buildings, retrofitting existing ones, planning inclusive public spaces, or ensuring hotels, workplaces, and aged care facilities truly welcome all Malaysians.
By integrating universal design principles from the earliest stages, we help avoid expensive retrofits, support independence and dignity, and contribute to Malaysia’s vision of livable, age-friendly, and inclusive cities.
Where We Operate
Building on our international experience in smart cities developments and accessible urban projects, we have established a dedicated Malaysian branch: Sydney Access Consultants (Malaysia) PLT, based in the heart of Kuala Lumpur.
Kuala Lumpur serves as our strategic gateway to ASEAN, allowing us to support inclusive projects across the region.
Importantly, Kuala Lumpur is the hometown of our Architect Partner Ar. Daniel Wong, giving our team a genuine understanding of Malaysian culture, lifestyle, local regulations, construction practices, and the unique way architecture is delivered here.
We are fully familiar with the Malaysian built environment — from tropical climate considerations to cultural sensitivities — ensuring our advice is always context-appropriate and respectful.
How We Work with Malaysian Partners
We actively collaborate with Malaysian architects, developers, planners, and stakeholders in key growth areas:
- Smart City developments that prioritise good access and universal design from the outset
- Aged care facilities and retirement living communities
- Accessible housing developments — including multi-generational homes and specialist disability accommodation
- Policy development and urban planning for inclusive, livable cities
Our Malaysian partners focus on delivering expert access consulting advice, drawing on our long-standing Australian accreditation and best-practice experience in accessibility.
We are proud to be working closely with Pertubuhan Arkitek Malaysia (PAM) to introduce targeted education and awareness programs for the Malaysian built environment — helping raise standards, build capacity, and promote inclusive design nationwide.
Our Kuala Lumpur Team
- Gary Finn – Partner
- Daniel Wong – Architect Partner (Malaysian-registered)
- Ahmad Syafiq Bin Mohd Unzir – Graduate Architect & Access Consultant
- Nur Syuhada Binti Che Rahimi - Graduate Architect & SDA Specialist
- Yee Jean - Architect's Assistant & SDA Specialist
Ready to make your next project more accessible, inclusive, and compliant?
Contact us today for accessibility audits, universal design consulting, compliance advice, CPD training, or collaboration on smart cities, aged care, or accessible housing in Malaysia.
Sydney Access Consultants (Malaysia) PLT Level 6, Menara Darussalam, 12 Jalan Pinang, Kuala Lumpur City Centre, 50450 Kuala Lumpur
Phone: +60 3-2779 7117 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Visit accessconsultants.asia to explore our services and portfolio. For our Australian expertise and global projects, see sydneyaccessconsultants.com.au.
Together, let’s build a more equitable and accessible Malaysia — one thoughtful space at a time.